Warranty

We’re Here for the Long Haul

When you purchase an Ay Up Light System, our support doesn’t stop at the checkout. We’re committed to keeping you on the road and out of the dark—long after your initial purchase.

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Warranty Coverage

5-Year Warranty on Lights
We stand behind our lights with a 5-year warranty covering manufacturer defects and assembly issues.
Note: Wear and tear on connectors isn’t covered, but we’re happy to repair them for a small fee.

1-Year Warranty on Batteries, Chargers & Accessories
This includes manufacturer faults in batteries, chargers, and all other parts.
Important: Damage caused by storing batteries in a low or discharged state, or general wear and tear on battery cables and connectors, is not covered.
However, all batteries are fully serviceable and replacement parts are readily available—either by you or through us.

Please note: Warranties are non-transferable.

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Need a Repair or Replacement?

All Ay Up lights and SLB-01 batteries are built and serviced in-house. If your gear needs a service or repair, just reach out.

Existing customers can access discounted replacement parts through our Customer Loyalty Program.

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We’re Just an Email Away

If you experience any issues with your Ay Up System, email us at orders@ayup-lights.com.
We’ll get back to you ASAP and help you get back to doing what you love—fast.

Replacement turnaround time:
Depending on your location, it typically takes 1–5 days to get your parts replaced.