Delivery Information

At Ay Up Lighting Systems, we take pride in providing reliable and transparent shipping for all our customers—whether you’re in Australia or overseas.

Shipping Schedule

We generally ship orders on Tuesdays and Thursdays.
Please note: Ordering on a Monday or Wednesday does not guarantee next-day dispatch. You’ll receive a confirmation email when your order ships, or if there are any unexpected delays.

Domestic Shipping (Australia)

  • Carrier: We use Australia Post with trackable road freight services.
  • Order Activation: Orders are processed only after full payment is received. If paying by Direct Deposit, please allow time for the funds to clear before shipping.
  • Delivery Timeframe: Estimated delivery is 3–7 business days after shipping. If your order hasn’t arrived within 10 business days, contact us with your order number.
  • Delivery Locations:
    • Commercial addresses: Welcome! Be sure to include your business name.
    • Parcel Lockers & P.O. Boxes: Accepted—secure, convenient, and available 24/7. Learn more about Parcel Lockers.
    • Residential addresses: Someone must be available to sign for the package. If no one is available, the parcel will be taken to the nearest depot for collection (no redelivery option).

Click the Australia Post icon above for tracking.

International Shipping

As of 1st January 2026, we are no longer able to ship batteries or cell replacements internationally due to the complexities and restrictions surrounding the transportation of lithium batteries by air.

We can still ship other parts internationally; however, these orders must be processed directly through our team. Online ordering is currently unavailable for international parts orders, as shipping rates vary depending on the package contents and destination.

To Place an International Order:

  1. Email us here with:
    • Your delivery address
    • Exact items you wish to order
  2. Include a contact phone number for shipping documents
  3. If you have an existing account, please log in to ensure your delivery address is current

We’ll promptly reply with a tailored shipping quote.

International Delivery Details

These items are sent via Australia Post Airmail.
Delivery typically takes 4–7 business days, but please allow up to 20 business days due to global shipping delays.
This is a traceable service (not fully trackable), meaning updates may be limited once the parcel leaves Australia.

International Shipping & Customs Duties

All international orders are shipped on a Delivered Duty Unpaid (DDU) basis.

Our parts prices are exclusive of tax, and the shipping charge covers transportation of your order only.

Please be aware that once your goods arrive in your country, your local customs authority may contact you to arrange payment of any applicable import duties, taxes or customs charges. These costs are the responsibility of the recipient and are not included in our product prices or shipping fees.

For customers in the United States, recent changes to trade agreements and import regulations may affect the duties and taxes payable. As these requirements can change, we recommend checking with your local customs authority for the latest information before placing your order.

We recommend familiarising yourself with your country’s import requirements to avoid any unexpected costs or delays.

Order Changes & Returns

  • Order Changes: No modifications can be made once your order is confirmed.
    To consolidate orders, please contact us here.
  • Returns:
    If you’re not satisfied with your purchase, we offer a full refund (excluding original shipping and return costs).
    Returned items must be in original, unused condition. Refunds are issued once we receive and inspect the returned items.

Need help or have questions?
Email us anytime at here – we’re here to help.