We won't leave you out in the dark. We continue to look after you, long after your Ay Up Light System purchase.

We provide warranty to all batteries, chargers and parts. The warranty is limited to manufacturer's defects and / or assembly only and warranty is not transferrable. NOTE: Battery cell damage caused by storing batteries in a low or discharged state is not covered under warranty. Wear and tear is not covered under warranty.

  • Five Year Warranty on Lights
    Wear and tear on light connectors are not covered but we are happy to repair at a small cost 
  • One Year Warranty
    On all other parts, including batteries, chargers and accessories. 
    Wear and tear on battery cables & connectors are not covered but are replaceable by us or you as the batteries are fully serviceable and all parts are available from us

We are dedicated to customer satisfaction. If you have any trouble with your Ay Up System, simply send us an email at orders@ayup-lights.com

We will contact you ASAP and get you back on the road, doing more of what you love. We work very hard to ensure that the process for getting parts replaced is easy and trouble-free. Depending on where you are in the world, it should only take between one and five days to replace your goods.

Repairs and replacements

We build and service our lights and SLB-01 batteries in house. Should your light or battery be in need of a service or repair please contact us. If you are an existing customer, you can order replacements at discounted prices through our Customer Loyalty Program